frequently asked Questions

Are my payments secure?

Yes, all communications between you and our site are encrypted and secure. We do not collect or store your bank details. The data is encrypted and masked by SSL. You will see the padlock on all our pages, up to the payment page.


I made a mistake when placing my order, what should I do?

Do not panic, if you made a mistake when placing your order by adding an additional product, nothing could be simpler, just send us an email: support@laboutiquemarie.fr . We will correct the problem the same day and refund you immediately.

If you make a mistake, contact us the same day to cancel or modify your order. From the day following the order, no refunds will be possible and you will have to wait until we receive your order to send it back to you for a refund.


I am not satisfied, can I get a refund?

We offer a 100% money back guarantee.
If for any reason you are not satisfied with your product, you may return it within 14 days of receipt for a full refund.

All returned products must be in perfect condition and return postage costs are your responsibility. You must email us proof of postage as proof of delivery.

We are not responsible for the loss of a parcel by the delivery services. If the Post Office loses the package, you must contact them and provide us with the tracking number as proof. Delivery is free and is therefore not insured in the event of loss or theft.


How can I track the delivery of my order?

To follow your order, when it leaves, we will send you an email with a tracking number which will allow you to follow it in real time.


What are the delivery times ?

Once your order has been placed, you will receive a confirmation email.
After this confirmation email, a new email with your personal tracking number will be sent to you within 24 hours so that you can track your order.

Delivery times are 7 to 12 days in France.
Please contact us at support@laboutiquemarie.fr for any questions regarding your order.


Who will deliver my order?

Your order will be delivered by your local post office.


What happens if I'm not at home?

If you are not at home at the time of delivery, your postal agent will put the product in your mailbox if it is not too big, otherwise they will leave a delivery note which you must give to your office in local post in exchange for your package.


I have a wrong delivery address, what should I do?

If you made a mistake in the delivery details when you placed your order, please contact us the same day: support@laboutiquemarie.fr
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